Galactic Wins Privacy Policy

Why we wrote this policy

This Galactic Wins privacy policy explains what personal information we collect when you visit or use our site, and why we collect it. We want every visitor in Canada to understand the choices available to them before they register an account with us. Reading this page first means you know exactly what to expect when you share your details with us.

We treat the information you give us as something to be handled carefully, not casually. Whenever you fill in a form, verify your identity or contact our customer support, that exchange is covered by the terms set out below. If anything here is unclear, our team remains the right first point of contact for questions about your data.

What information we collect

We collect the details you provide directly, such as your name, date of birth, contact information and the identity documents we may request. We also gather information generated automatically while you use our site, including technical and session data from your browser or device. This combination helps us run the site properly and keep accounts secure.

Some information arrives through your activity with us, such as the pages you visit or the preferences you set. We do not seek out information beyond what is reasonably needed to operate an account and to meet our obligations under the terms you accept when you join us. Anything collected is used for the purposes described in this policy and nowhere else.

How we use your personal data

We use your information to open and manage your account, to respond when you reach our customer support, and to meet the regulatory checks expected of an operator licensed by the Malta Gaming Authority. These checks can include confirming your identity and reviewing account activity where required under that licence, which we hold as the MGA.

We may also use contact details to send you service messages about your account, and, where you have agreed to it, information about offers such as those on our bonus types page. You can change your communication preferences at any time, and doing so does not affect your ability to use the account you already hold with us.

Cookies and similar technologies

Our site uses cookies and comparable technologies to keep you signed in, remember your preferences and understand how the site is used. The full detail of what each category does and how to manage it sits on our own cookie policy, which we keep separate from this page so each document stays focused on its own subject.

Your rights over your information

You can ask us what personal data we hold about you, request a correction where it is inaccurate, or ask us to close your account. We respond to these requests through the same customer support channel you would use for any other account query, and we handle each request individually rather than through a general form.

If you want to understand how an account works before registering, our login page explains the sign-in process itself, while this policy stays focused on how your information is handled once you are with us. Keeping these pages separate means each one answers a single question clearly.

How long we keep information

We retain personal data for as long as your account is active and for a further period afterwards where a regulatory or legal obligation requires it. When information is no longer needed for either purpose, it is not kept indefinitely. This approach follows directly from the licensing responsibilities described earlier on this page.